Stoneaholic Rockshop

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RETURNS POLICY & TERMS

ORDERS

We are pleased to accept orders by any of the following methods:

  • Online transaction via a secure server
  • Email
  • Telephone

RETURNS POLICY

In addition to the Consumer Contracts Regulations, you have 7 days to request a return for a refund or store credit, and 14 days thereafter in which to return the item unworn and in its original packaging.

You must contact us within 7 days of receiving your order. Please include your order reference number and full name. The item you wish to return must be unused, in the original packaging and in a saleable condition. 

Refunds may be accepted on all items except earrings and excludes shipping charges. All items will be inspected on return.

Store credit will be issued via email gift card.
Refunds will be issued to the original method of payment.
The cost of return postage is the responsibility of the buyer.

We strongly advise that you use registered post to make sure we receive the piece of jewellery. The refund will only be issued from when Stoneaholic has received the item purchased originally. The refund will be for the amount of the product, never for the shipping costs.

My item is damaged, what can I do?
Please contact us -- include your order reference number and full name. Please also include an image of the item showing the damage. Once verified, we can then work with you on a suitable resolution.

Orders, Sales and website 

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.   

Customers will be notified of any errors in the sales or order process and Stoneaholic will offer the option of cancelling or confirming the orders within 24 hours. 

Any information displayed on our website(s) or our other printed material is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our website is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Stoneaholic Rockshop is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously.

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